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If you would like to submit a question or concern, please e-mail us at asksis@sisware.com.  We look forward to answering your questions in the next issue of Partner Preview.

Question

 

Dear SIS,

I read the April newsletter about the hosted option of the Partner XE system. It sounds really exciting! My question is: are you looking into how to handle situations like ours where we have two Partner systems (one in our prime office with Plus+ accounting, and the second in our branch office)? We currently receive separate downloads from our insurance carriers. If there was a possibility of consolidating the downloads into one system, then both branches would have each other’s customer information available. Thanks for any advance insight you have on this.

Roy

 

Answer

 

Dear Roy,

For your situation, it sounds like you would like one centralized agency database that both locations can access (Clients, Download, Accounting, etc.). This can be accomplished with our new Partner XE structure. Because of Partner XE’s ability to communicate via the Internet protocol (HTTP), remote users can directly connect to the server database via their Internet connection.

In addition, you will be able to decide whether you would like to host this centralized database in one of your locations or if you would like us to host it for you.

Thanks,

Nolan Davis

SIS Systems Supervisor

 


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