Customer Support Analyst
SIS (www.sisware.com) is seeking a Customer Support Analyst to provide customer service and technical support for agency management software users and clients. Details and qualifications are listed below.
Responsibilities:
• Provide customer service and technical support to facilitate installation, implementation, maintenance, education and documentation of a variety of computer and software technologies utilizing the telephone and remote communication technologies.
• Meet Service Level Agreements set by client.
• Document detailed information about every call incident with prompt analysis of probable cause and assessment of severity and priority, while remotely diagnosing underlying causes to customers’ problems to resolutions.
• Install, configure and troubleshoot new software, updates, and patches.
• Provide support to troubleshoot hardware and network conflicts to resolutions (includes, but is not limited to Desktops, Laptops, Printers).
Requirements:
• Ability to communicate/document detailed technical information, as well as demonstrate effective verbal and interpersonal skills.
• Demonstrate effective analytical and problem solving skills, as well as time management.
• Insurance industry and/or agency management system experience is preferred.
• Accounting and training experience is also a plus.
Qualifications:
• One to three years of previous service support experience that required extensive telephone contact.
• Experience with Windows Operating System. (Windows XP and higher)
• Solid understanding of the internet and remote access tools.
SIS offers challenging work in a dynamically changing and growing organization. This opportunity provides career advancement, and an excellent compensation and benefits package. Please email any qualified resumes to bwenning@sisware.com.
