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Click here for directions and a link to Mapquest.
630 Morrison Rd,Suite 200
Gahanna,OH 43230
Phone:
1.800.747.7005 1.800.SISWARE

sales@sisware.com 


 
 
 
 
 
 
 
 


 
faq's  
 
 

Frequently Asked Questions:

 

Answers to frequently asked questions from agents:

  1. How much does SEMCI PARTNER cost? answer
  2. Now that company websites offer customer look-ups, why do I need an agency management package? answer
  3. How does SEMCI PARTNER compare to the competition? answer
  4. What ACORD forms come with the system? answer

    - are they fully integrated? 

    - are they current? 

    - and can I email or fax them? 

  5. What sort of management features and accounting do you offer?  answer
  6. Apparently you only offer one agency system, why? answer
  7. How much time should I plan for getting up and running with your system? answer

Have we not answered your particular question?  Please email us to find out more ...

1.  How much does SEMCI PARTNER cost?

S.I.S. makes every attempt to provide excellence in insurance technology at a fair price.  As an agency management package, we offer several options and  package prices.  In general there are several factors that go into pricing such as the size of your agency, and what functions you want, starting at three thousand, along with a compulsory monthly support fee.  A full assessment of your needs  will be conducted during the sales process to provide an effective plan for installation, training and maintenance.  With that plan our sales specialists can create a proposal that meets your needs upon requestback to the top 

 

2.  Now that company websites offer customer look-ups, why do I need an agency management package?

The insurance industry is ever changing and we want to deliver a viable product that changes with the industry.  That is why we now offer WebLink (click here for more info).  However, while company web sites seem to offer some features, they cannot completely satisfy the needs of an independent agency who has a variety of companies and clients to service and support.  With SEMCI PARTNER you will benefit by having your entire client and policy details in one place, and be able to mine the data at your finger tips.  Conduct client reviews, run management reports and track production on your whole book . . . use the knowledge that you gain to cross sell and increase retention rates.  back to the top 

 

3.  How does SEMCI PARTNER compare to the competition?

Since 1995, SEMCI PARTNER has grown to become one of the leading systems . . . not just by providing all the features but also by backing it up with our commitment to service, support and efficiency.  Therefore you could find cheaper products as well as more expensive products in the market today.  By proving our worth to the thousands of customers we have today in nearly 40 states, we are confident that what we do, we do it well.  We provide a good value to agencies who require excellence in insurance technologyback to the top

 

4.  What ACORD forms come with the system?

All the ACORD forms are included with SEMCI PARTNER.  You can choose to print blank forms or include client/policy detailsback to the top

Are the ACORD forms fully integrated?

Yes, you can fill a selected ACORD form - whether it is a loss notice, application, certificate of liability or other with selected policy details.  back to the top

 

Are the ACORD forms current?

We keep our ACORD forms current through electronic updates, free.  This makes it simple for our agents to stay on top of their game with minimal effortback to the top

 

Can I email or fax blank or completed forms to clients or companies?

Because SEMCI PARTNER has been designed on a true windows platform letters and forms can be faxed and emailed directly by using a third party software.  Once your agency has faxing software loaded,  you can choose to print any ACORD form or letter via the fax device from the standard Windows 'select a printer' box.  For emailing, there are several PDF (portable document file) software options to use.  Once the ACORD form or letter has been created as a PDF file, you can select to save the PDF, print or email the file.  It's that easy.  back to the top

 

5.  What sort of management features and accounting do you offer?

The true value of an agency management system is found in the ease of use for the features that help you manage your office.  Plenty of contact management and customer relationship building features are included with SEMCI PARTNER.  Some of the more beneficial features include our Marketing queries, letters, reminders, and Management reports that help you to not only retain good customers, but also grow your business.    

For your accounting needs, PARTNER PLUS+ is integrated with SEMCI PARTNER as an optional accounting package that offers a full chart of accounts and streamlines the typical agency bookkeeping needs.  back to the top

 

6.  Apparently you only offer one agency system, why?

S.I.S. promises to deliver the 'best of breed' agency management system to our clients, and follow that up by delivering what we promise.  That is why upgrades to SEMCI PARTNER are included in the fees that are paid.  With keeping all our customers on the same version of our product, our support staff are always keyed into the needs of agencies when they call and can easily expedite solutions and answer training questionsback to the top

 

7.  How much time should I plan for getting up and running with your system?

There are many cases where SEMCI PARTNER was installed and functioning in a week, however we are careful not to over promise and not deliver.  This is a great advantage over some of our competitors.  Your agency will have the opportunity to discuss your hardware setup, any data conversion and initial policy loads from your writing companies before you begin so that once those details are assessed we can more accurately estimate the installation timing.  Typically, we can schedule and complete your installation and the other components within 10 to 30 days.  back to the top

Have we not answered your particular question?  Please email us to find out more ...

 
 
 
 


Questions and Answers:

(from companies)

How can our company interface with SEMCI PARTNER? answer

What assistance from SIS can we expect for our agencies that have SEMCI PARTNER? answer

Our company is interested in hearing more about the management system for companies . . . what is InTouch? answer

 

1.  How can our company interface with SEMCI PARTNER?

Companies can be certified for Download, Upload and WebLink.  SIS uses industry standards for interface in order to expedite the process.  To become certified for any of our interface possibilities with SEMCI PARTNER  please contact us at info@sisware.com and indicate your interest.

 

2.  What assistance from SIS can we expect for our agencies that have SEMCI PARTNER?

Agencies who Download, Upload and WebLink with SEMCI PARTNER have our commitment to service.   Stated by Sandy Stepp from State Auto Insurance, "Specifically, S.I.S.'s upload function has the best change processing because it doesn't drop records which provides the most accurate data transfer when compared to the other systems available today."

 

3.  Our company is interested in hearing more about the management system for companies . . . what is InTouch?

InTouch is a system for P&C carriers to manage their agency contact information, agent licensing, production, claims and service.  Integration with electronic state licensing reporting, word processing, email, fax and web services are important as you can see.  InTouch is a relationship building tool and more.   Contact our sales specialists for more details. 

 

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