Careers

We back our insurance software with an experienced and enthusiastic staff who not only strive to make a positive impression each time they interact with a customer but also are dedicated each and every day to doing whatever it takes for our clients to be successful.

Individuals who thrive here are disciplined, good listeners, and team players with a desire not only to succeed individually, but to elevate the performance of those around them.

If you are thinking “hey that sounds like me,” we would love to hear from you.

We have opportunities available for:

Technical Support Intern

SIS is seeking an Intern interested is gaining experience in a variety of areas of software development and network administration.  The intern will have the opportunity to assist in the following areas of the organization:  customer on-boarding, application development, and day to day IT needs.  Details and qualifications are listed below.

Objectives:

  • Assist with on-boarding and implementation of new Partner XE customers
  • Assist with application development and production support
  • Assists with upgrades, patching, and administrative duties using established processes
  • Troubleshooting PC, network, printer and hardware etc.
  • PC Configuration and software setup.
  • Ability to plan daily activities based upon priorities provided by management.

Desired Skills:

  • Good working knowledge of server hardware, operating systems and middleware processes and operations.
  • Knowledge of development technologies C#, .Net, ASP, SQL.
  • Experience with PC hardware and operating systems.
  • Good communication skills.
  • Good troubleshooting skills.
  • Needs to be able to demonstrate a technical aptitude.

SIS offers challenging work in a dynamically changing and growing organization.  We are looking for future leaders who can contribute to the growth and development of our company.   This opportunity provides career advancement for candidates interested in software development and network administration.

Customer Support Analyst

SIS is seeking a Customer Support Analyst to provide customer service and technical support for agency management software (Partner XE) users and clients. Details and qualifications are listed below. This is a great opportunity for former insurance CSRs.

Responsibilities:

  • Provide customer service and technical support to facilitate installation, implementation, maintenance, education and documentation of a variety of computer and software technologies utilizing the telephone and remote communication technologies.
  • Document detailed information about every call incident with prompt analysis of probable cause and assessment of severity and priority, while remotely diagnosing underlying causes to customer problems to resolutions.
  • Install, configure and troubleshoot new software, updates, and patches.
  • Provide support to troubleshoot hardware and network conflicts to resolutions (includes, but is not limited to Desktops, Laptops, Printers).

Requirements:

  • Ability to communicate/document detailed technical information, as well as demonstrate effective verbal and interpersonal skills.
  • Demonstrate effective analytical and problem solving skills, as well as time management.
  • Insurance industry and/or agency management system experience is preferred.
  • Accounting and training experience is also a plus.
  • One to three years of previous service support experience that required extensive telephone contact.
  • Experience with Windows Operating System. (Windows XP and higher)
  • Solid understanding of the internet and remote access tools.

SIS offers challenging work in a dynamically changing and growing organization. This opportunity provides career advancement, and an excellent compensation and benefits package.

Software Developer

SIS, a leading provider of Agency Management Systems for Independent Insurance Agents, is seeking a Software Developer to join our growing Partner XE development team and make an immediate impact for our company and customers.  Partner XE is business critical cloud based software utilized as a key component to our clients’ core operations.   We are looking for energetic, experienced developers committed to innovating and delivering high quality SaaS products to our nationwide customer base.

The ideal candidate will be fluent in C#, ASP.NET MVC, SQL Server and Web Service Architecture.

SIS offers challenging work in a dynamically changing and growing organization.   This opportunity provides leadership opportunities, training, career advancement, and an excellent compensation and benefits package.

Implementation Analyst

SIS (sisware.com) is seeking an entry level Implementation Analyst to assist with processing data conversions and manage the client implementation following SIS’s methodology. Details and qualifications are listed below.

Objectives:

  • Coordinate and execute implementation activities for on-boarding new clients to Partner XE.
  • Ability to plan daily activities based upon priorities provided by management.
  • Gather client requirements for implementation and configuration based upon what module and services have been purchased.
  • Execute according to pre-determined implementation timeline.
  • Follow a documented implementation process per standard SIS methodology.
  • Maintain documentation for the existing process and create new documentation when required.
  • Monitor all implementations in progress.
  • Manage the lines of communication among the client and members of the implementation team. Provide status updates via schedules, meetings and emails. Ensure that expectations are aligned with the pre-determined schedule.
  • Manage implementation to successful completion before turnover for testing and installation.

Requirements:

  • Good working knowledge of server hardware, operating systems and operations.
  • Good working knowledge and experience with SQL Server, Visual Basic.NET, C#, ASP.NET, Visual Basic 6.
  • Excellent customer service skills.
  • Ability to work independently and be self-motivated.
  • Must demonstrate effective time management and prioritization of work to meet business goals.
  • Ability to effectively communicate technical and non-technical information both in verbal and written form.

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